In addition to what a-mac said; if you have a claim but you are unsure if it is covered you can discuss it with your agent without submitting it to the company. (Companies do not like this - fyi)
If you call the company, and it turns out there is no payout on the claim it will count against you and you will probably see a change in your rates.
Remember: you get what you pay for. There is one company that has an 800 number that I would be extremely cautious with...
agents will explain things to you and talk to you nicely etc. You pay for that though. I find that for cheapest insurance the best way is to get tons of online quotes then go for the cheapest.
I've bookmarked this site to go back to
http://car-insurance.moneysavecenter.com
theres more on google http://answers.yahoo.com/question/accuse_write?qid=20070930113306AA9PWcs&kid=GcVoDEnZKFQs1XKt3GDc&s=comm&date=2008-06-21+10%3A11%3A23&.crumb=
I like using an agent because if I have a question, I call the same person or I go to their office and sit across the desk from them. I don't have to call India and then give up and research answers online and hope for the best. I don't like the way big companies dismiss the need for customer service!
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